QUICK STATISTICS &
FAQs (FREQUENTLY ASKED QUESTIONS)
Statistics at a Glance
Address: Carfax Hotel, 13 -15 Great Pulteney Street, Bath, BA2 4BS, England, UK
Telephone Reservations: 44 (0) 1225 462089
Fax Reservations: 44 (0) 1225 443257
E-mail Reservations: email@example.com
Web Address: www.carfaxhotel.co.uk
Booking Form: Online Enquiry Form
Total Number of Rooms: 31
Total Number of Adult Beds: 57 ( 64 with additional adult beds)
Singles Doubles Twins Ordinary bedrooms 6 17 6 Family adjoining suites 0 1 1 Room Totals 6 18 7
~ 1 Family Double bedded room with a Sofa Bed (1 adult).
~ 1 Double Superior with Single bed (Triple Room 24)
~ 6 Folding Z-beds which can be used in the larger rooms.
~ Two Cots for babies.
Parking: Private Car Park, permits and lock-up Garages at rear.
Lifts: Two lifts servicing all floors.
Smoking & Bars: Non-Smoking and Unlicensed throughout hotel.
Childcare: Private Nursery & Playclub
Dining Room: Serving Breakfast and Sunday Lunch. Click for service times and tariff
Public Lounge: Ground floor Georgian drawing room perfect for a cappuccino with a book, or to get on the internet.
Guest Laundry: Two washers, two dryers, iron, and ironing board are available to guests.
The Wedgwood Conference Room
One dedicated Meeting & Conference Room accommodating:
~ 30 people Theatre style
~ 18 people Classroom style
~ 12 people Boardroom style
Includes Business Centre, audio visual equipment and syndicate rooms, with the option to hire the public lounge.
More Details Conference On-Line Booking
One ground floor Double en suite room is equipped with converted shower, one public toilet and one lift affording access to most public areas including Car Park, Dining Room and the public Lounge. The front entrance is impeded by two steps which may be by-passed by using the rear entrance.
Visit Britain & Automobile Association
Town House Hotel
Mobility Level 1
Typically suitable for a person with sufficient mobility to climb a flight of steps but would benefit from fixtures and fittings to aid balance.
Green Tourism Award
& The Real Bath Breakfast Award
Carfax Frequently Asked Questions
This section aims to answer queries which crop up most often, and is broken into five main headings:
Location & Transport
Booking & Arrival
Either click on the above section or scroll down to browse.
Location & Transport
Q How far is the hotel from the train and bus station?
A Both are about 15 minutes walk, or a short taxi ride away. See the quick map.
Q Are there taxis for hire at the train & bus station?
A Because of the regular trains arriving at Bath Spa train station, there is always a full taxi rank out side of the station. The cost of a taxi to the hotel should be around £3-4 - English cabbies expect a tip of around 10%, but make sure they carry your luggage for you!
Q How far is the hotel from London?
A About 100 -110 miles. This is about 2 hours drive or 1hour 40 minutes by train. Follow this link for directions by car.
Q How far is the hotel from Bath University?
A About 30mins walk and a 10 minute drive. The hotel is at the bottom of Bathwick Hill, and busses run from Great Pulteney Street up to the University.
Q How far is the hotel from the city centre?
A The hotel is in the city centre. Most of Bath's famous attractions are in easy walking distance of the hotel.
Q How far is the hotel from the Roman Baths?
A About 12 minutes walk over Pulteney Bridge. See Bath Tour.
Q How far is the hotel from the Royal Crescent?
A About 17 minutes walk over Pulteney Bridge. See Bath Tour.
Q How far is the hotel from Wells?
A About 21 miles which is a 30 minute drive. See Bath Tour.
Q How far is the hotel from Stonehenge?
A About 35 miles which is a 50 minute drive. There are bookable coach tours which run from Bath bus station or you could try Andrews Country Tours on 01761 416362 which run from Bath Abbey (9am - 5pm day trips from around £15.00). See Bath Tour.
Q How far is the hotel from Glastonbury?
A About 40 miles which is a 60 minute drive. There are bookable coach tours which run from Bath bus station.
Q How far is the hotel from the Cotswolds?
A About 15 miles which is a 20 minute drive. The Cotswolds Experience run daily coach tours (10am-6pm) around most of the attractions - phone them on 01225477101.
Q How far is the hotel from the Recreation Ground for Rugby & Cricket matches?
A The hotel is directly opposite. A walk of about 2 minutes.
Q How far is the hotel from the theatre and cinemas?
A The Theatre Royal and two other cinema are about a 12 minutes walk away.
Q Where can I hire a car?
A Hertz and Budget have offices in Bath.
Q Where can I hire a horse?
A The Wellow Trekking Centre at Little Horse Croft Farm has many kid orientated pony trekking options, which is only four miles drive from Bath.
Q Where can I hire a rowing boat?
A Bath Boating Station is about a 20 minute walk away and have punt, skips and rowing boats for hire. A great way to get afloat away from the bustle of town.
Q Where can I catch a river boat cruise?
A The most popular River Avon cruise upstream leaves from Pulteney Bridge every 30 minutes. This is a 5 minute walk from the hotel's front door. You could also explore the beautiful Kennet & Avon Canal aboard the Jubilee charter boat trip, which stops at several restaurants, cafes and sites of outstanding beauty. Check out the Kennet & Avon Canal Trust for more details.
Q Where can I catch a sight seeing tour bus?
A Bath Bus Tours has serveral bus tours which operate a hop-on hop-off policy - this means that if you see one you can jump on. The best place to begin however is either in Great Pulteney Street itself or outside the Parade Gardens, which is a few minutes walk from the hotel.
Q Where can I park my car?
A The private car park at the rear of the hotel works on a first-come first-served basis, has eleven places, and is free to all guests. We also have a limited number of resident permits for street parking. For complete security you may hire a lock-up garage in our Mews Carriage House.
Q How do the resident parking permits work?
A These will allow you to park in the Zone 1 resident parking bays dotted around the hotel, and are issued to guests at no charge other than a small deposit. Please refer to the parking bay map and the Guide to Parking (MS Word .doc) for more details.
Q How do I hire a garage?
A Garages may be booked through reservations at a charge per day detailed in the tariff.
Booking & Arrival
Q What is the earliest time I can check-in to my room?
A 3pm (15.00). This is the time by which all rooms should have been serviced, excepting unusual circumstances and peak times. It is of course possible to arrive before this time and check-in, but your room may not be ready (our checkout time is 10.00 weekdays and 11.00 Saturday & Sunday). We are able to store luggage until your room is serviced, and if parking is available you are welcome to take advantage of it.
Q What is the latest time I can arrive?
A Our reception desk is open daily from 08.00 to 24.00, and we require guests to inform reception of arrival times after 21.00. It maybe possible to arrange a later arrival time by negotiating with reception, but this must be done in advance.
Q Are there night porters?
A No the reception desk and switchboard close at 24.00. After this time, there is a member of staff on call for evacuation emergencies only. Each guest is given a code to the entry system on the front and back doors which are locked at 22.00.
Q Why is my deposit non-refundable?
A The hotel requires a non-refundable deposit to confirm all reservations. Some large chain hotels with huge room capacities run at a 60% occupancy level and are used to absorbing cancellations. As a small hotel with a limited number of rooms available, it is important that we do all we can to ensure rooms are let, in order ultimately to keep the cost to the customer down. This necessitates making bookings as firm as possible, and the non-refundable deposit has proved an efficient method of achieving this. We recognize that there may be very good reasons why a guest may be unable to fulfil their contract with the hotel, and encourage all guests to take out holiday insurance to protect them from the financial loss resulting from unforeseen cancellations.
Q What is the hotel's cancellation policy?
A Cancellations must be made in writing allowing sufficient time for us to re-let the room. Cancellation after a booking has been made, will result in the loss of the non-refundable deposit. Every effort will be made to re-let the room(s), but in the event that this is not possible the hotel may elect to invoke the law and charge the guest up to two thirds of the total cost of the accommodation booked. This is a very rare eventuality, but in some cases where inadequate notice has been given, a hotel of our size is obliged to recoup some of the loss sustained. A hotel room is like a theatre ticket - it must be advertised and sold well in advance and is no good after the date.
Q What does en suite mean?
A 'In the rooms'. A private bath or shower and a toilet is located in a room adjoining the bedroom. Many rooms now have a bath and shower.
Q What wheelchair access is there?
A The hotel is rated as by the English Tourist Council as Mobility Level 1 and 2. This means that the hotel is 'typically suitable for a person with sufficient mobility to climb a flight of steps but would benefit from fixtures and fittings to aid balance'. All the public areas are accessible to wheel chair users via the second lift (including the Conference Room, Public Lounge, Car Park and Dining Room). There are two rooms and a public toilet, which have been offer suitable facilities on the ground floor. There are only two steps at the front entrance which the town planners won't let us ramp. These maybe bypassed by using the rear entrance. Please read our Access Policy before making a booking.
Q Can I bring my pet?
A For the benefit of the majority of guests, pets are not permitted, with the exception of guide dogs.
Q What is standard to all rooms?
A Remote colour television, tea & coffee making facilities, adjustable gas central heating, hair dryer, soaps & towels, direct dial telephones with voice mail and modem data ports.
Q What rating does the hotel have?
A Carfax Hotel was rated in 2010 by Visit Britain as a 2 star Town House Hotel, with dispensation for it's non-licensed status. In 2011 we are extending our Lounge & Room Service Menu to replace our Evening Meal, and are aiming at 3 star for the next inspection which we believe can comfortably achieve.
Q Does the hotel have a bar?
A Carfax does not have a bar, and as an unlicensed establishment does not serve alcohol with meals in the dining room.
Q Can I smoke in the hotel or in my room?
A No. The hotel is completely non-smoking and we find this suites the vast majority of our customers - even some of the smokers! It is now UK law to prohibit smoking in public areas, and we extend this to the entire property and ground. Guests who illegally smoke in the bedrooms will be charged a minimum of two extra days in order to air the room.
Q Do you have vegetarian menus?
A There is always a vegetarian alternative at breakfast and the Sunday Lunch, but we prefer guests to make their dietary requirements known in advance in order for the kitchen to be prepared.
Q What is an English breakfast?
A It consists of grilled tomato, grilled rashers of bacon, grilled sausage, fried mushrooms and bread, and a lightly fried egg. Carfax's kitchen insists on a high standard of local produce, and their breakfasts have won green awards. This is only one of the choices of cooked breakfast on the menu, and their is additionally a wholesome range of continental breakfast available from the buffet. Breakfast is always included in the rate - so enjoy yourself!
Q What is the Real Bath Breakfast Award?
A It is an award presented by the Green organisation Envolve which runs a government funded project to encourage hotel, guesthouses and B&Bs to purchase locally supplied and produced food. This benefits the local economy and the environment by reducing food miles. The majority of ingredients should be produced within a 40 mile radius of Bath Abbey.
Q Where can I get online?
A We have a Guest Computer in the public lounge which is connected to the internet and is free for guests to use. There is wireless internet access in most areas and rooms (some dead spots due to thickness of 1790s walls!). Every telephone in each bedroom has an analogue dataport socket allowing laptop owners to plug their modems in for a dial-up connection. This is charged at the usual call rate of 20p per unit and will accept the local-call 0845 numbers. There are additionally a number of internet cafes including:
www.green-net.co.uk Green Park Station, Green Park Road.
www.click-cafe.com 19 Broad Street & 13 Manvers Street.
Q What are the Roman Baths?
A The stunning roman remains over Bath's natural hot springs is one of those must sees of any trip to England. There is also an informative, but not too heavy museum in the same complex, which is well worth a look. See Bath Tour.
Q Where can I get more information about Bath and Bath events?
A Well first check out our Tour of Bath and Bath Calendar web pages, and then get in touch with the local tourist information centre.
Q Where is the Tourist Information Office?
A Right next to Bath Abbey in the Courtyard, which is about 12 minutes from the hotel. See Bath Tour>Tourist Information for details of cash points, post offices and useful telephone numbers.
Q What is the Royal Crescent?
A The grandest of Bath's many Georgian crescents, the Royal Crescent was built by John Wood the Younger between 1767 and 1774.It consists of thirty elegant mansions of freestone, uniformly built and command an impressive view over Victoria Park. See the Bath Tour.
Q Where and what kind of shops are there in Bath?
A Bath is a microcosm of London, more so following the Southgate shopping development opened in 2010. Most of the big high street names are present and many small independent boutiques. Basically the higher end of town around and above Milsom Street offers the most expensive selection of clothes and antiques, while Southgate Street and below have all the High Street brand names. You are never more than a minute away from a pub, restaurant or coffee house. Consumer paradise!
This page was last updated on 13/12/10. The Carfax Hotel is a registered charity (no.214779) and seeks policies commensurate with sustainable and ethical development (statement). Please direct questions about the hotel to firstname.lastname@example.org and questions about the site to email@example.com.